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FAQ's

  • Q. How can I make, change, or confirm a reservation?

    A. You can make, change, or confirm a reservation using the online reservation system, by email at reservations@terramartransfers.com or by telephone at + 52 (624) 142 9214.

  • Q. Do you have a standard rate from Point A to Point B?

    A. TerramarTransfers offers competitive rates based on point of origin to point of destination. Immediate rate quotes are available both online and by email at reservations@terramartransfers.com TerramarTransfers also offers service on a time-based billing.

  • Q. What type of vehicles do you use?

    A. TerramarTransfers offers a variety of vehicles to accommodate individual passengers, as well as small and large groups. For more information, go to Our Fleet.

  • Q. What is TerramarTransfers cancellation policy?

    A. A service fee of 15% will be charged for any cancellation with 48 hours advance notice of the service date. After this date, any cancellation will be subject to a 100% non-refundable fee. Please call Terramar Transfers at + 52 (624) 142 9214 or write reservations@terramartransfers.com for changes, questions or to cancel this service to avoid full charges. You must obtain a cancellation number.

  • Q. Do I need to tip my driver?

    A. Gratuities are not expected. Our drivers make every effort to go beyond their duties and exceed expectations. In this situation, if you would like to give your driver a tip, it is appreciated but certainly not mandatory.

  • Q. How soon before a flight should I be picked up?

    A. Please be prepared and give yourself plenty of time for your upcoming trip. We recommend arriving at least two hours prior to your scheduled departure for domestic flights and at least three hours prior to a departure for an international flight.

  • Q. When I book a reservation online, how will I know that TerramarTransfers received my information?

    A. TerramarTransfers enables you to book reservations in real-time. When you make a reservation online with us, you will receive a confirmation number, just as you would if you had booked a reservation via email. Once your online reservation is completed, you will receive an email confirmation that will be generated immediately.

  • Q. How does TerramarTransfers protect my personal data, such as my credit card information?

    A. TerramarTransfers utilizes a 128-bit encryption certificate, the leading provider of internet security. Maintaining the security of your information is one of our top priorities. Please visit our privacy policy for more information.

  • Q. Does TerramarTransfers sell my personal information to other companies for marketing purposes?

    A. Never! Your personal information is only used for our records and for communication with you. We never give or sell any information to anyone. Please visit our privacy policy for more information.

  • Q. I need help with my online reservation. What should I do?

    A. If you are experiencing any difficulty with our online reservation system during normal business hours, you can contact us at + 52 (624) 142 9214 or by email at reservations@terramartransfers.com If you do not reach us immediately, you can expect to receive an email back within minutes during normal business hours. Please be prepared to detail the situation and circumstances you have encountered so that our staff can best assist you.

  • Q. Where do I meet my driver at the airport?

    A. TerramarTransfers airport pick-up procedures vary from airport to airport. For information on specific procedures for the airports we service in Cabo and around the world, contact us at reservations@terramartransfers.com or by telephone at + 52 (624) 142 9214.

  • Q. What if my flight is delayed or canceled?

    A. Any flight cancellation will receive a full refund as long as Terramar Transfers is notified immediately.
    Our flight monitoring software will track delays and changes to your flight schedule so you can rest assured that we will pick you up when you arrive.

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